Privacy policy

What the platform does

PADDOCKS is a digital platform where users can find consultants, ask questions, receive guidance and purchase services directly. It facilitates user–expert interaction and payment.

Information we collect

Information may include identifiers and contact details you provide; records and transcripts of interactions with experts, users or PADDOCKS; messages entered on the platform; card and billing information; and personal details you choose to share, including health information. You may choose not to provide optional information.

We may also collect IP address, browser and device details, operating system, page views, time spent on the site and navigation patterns automatically.

Where information comes from

Information can arise from registration, messaging, discussion threads, social media services used during registration, third-party credential checks, direct support requests, promotions, public records or third-party databases. Information obtained from other services may also be governed by those services’ privacy policies.

How information is used and retained

We use information to provide and improve services, fulfill requests, send marketing materials and operate promotions. Processing may rely on consent, contract, legal duties or legitimate interests. We keep information as needed for those purposes and may anonymize it for research or sharing with third parties. In certain US regions, excluding some states, personal information may be used to train AI models subject to legal limits.

Cookies and browser choices

Cookies and similar tools support site operation and user experience. Your browser may let you reject cookies, although doing so can affect the platform. Guidance is available at allaboutcookies.org and youronlinechoices.eu. We respect browser “Do Not Track” settings as far as practicable in the absence of an industry standard.

Sharing information

We do not sell or rent personal information for marketing. We may share it when legally required, to protect rights, to improve the platform, with service providers and business partners, or with your consent. Avoiding certain integrations can limit some sharing.

Your choices and rights

You can choose what to provide, unsubscribe from marketing and contact us to access, correct or delete your data. In some jurisdictions you may complain to a supervisory authority.

Security, age and mobile use

We apply security measures to protect information, but internet security cannot be absolute. Personal data is encrypted and access to stored transcripts is restricted. Additional considerations apply on mobile devices. The platform is not intended for users under 18; parents or eligible minors may request removal of data.

Updates and contact

This policy may change. Continued use of the platform after an update constitutes acceptance. Please review it periodically and send questions or feedback through our contact page.